Training
Solving operational problems
Contact us and we will tell you more!
Challenges of our customers:
How to define the problem precisely?
How to solve everyday problems?
How to analyze and solve problems better?
How to eliminate recurring problems?
How to handle customer complaints about organizational processes?
Where can I find out about the latest public sector practices, get advice on how to analyze problems?
Our training topics:
Introduction to problem solving
Problem definition
Information collection, justification and analysis
Setting problem-solving goals
Methods for determining the root causes of a problem
Providing solutions to the problem
Supervision of the implementation of problem solutions
A proposal
By adapting proven practices from other Lithuanian and foreign public sector organizations, we can offer training in analysis and justification of operational problems that meets your needs.
Their main goal is to provide knowledge on how to accurately identify and define a problem, collect the necessary information, determine the goals of solving the problem and its underlying causes, propose effective "remedies", plan and supervise the implementation of solutions, and create a problem-solving system in the organization.
Frequently asked questions
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Reviews
Klaipėda City Municipality Administration - project participant
"From now on, I will spend more time defining and analyzing the problem and justifying it, rather than implementing its solution."
Klaipėda City Municipality Administration - project participant
"I never thought that solving simple problems was more valuable than complex ones, thanks for opening my eyes."
Klaipėda City Municipality Administration - project participant
"I hope that after this training we can change the culture of blame to a culture of trust in our organization."