Business process improvement
Our clients' challenges:
How to improve the quality of services and increase their speed?
How to digitize already improved, more efficient processes?
How to reduce the administrative burden?
How to reduce the costs of existing processes?
How to immediately create effective processes when implementing a reform?
How can you improve working conditions for your people?
How to increase transparency and avoid corruption?
By applying good public sector practices, we can:
Select and identify processes that need to be improved
Evaluate your current processes
Suggest ways to improve your chosen processes
Develop a standard for your improved processes
Encourage and oversee your process improvement initiatives
Using the LEANERS Value Stream Mapping method adapted for the public sector, we will help you:
Accelerate service delivery
Reduce administrative costs
Reduce bureaucracy
Strengthen transparency and accountability of processes
Reduce errors and improve service quality
Digitize and automate processes
Make decisions faster
Eliminate physical documents and reduce environmental impact
Increase customer satisfaction
Start doing it today!
Frequently asked questions
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Feedback
The training is very informative and useful for understanding the process. The visual layout of its steps allows you to see insignificant actions and understand what is really important. This is a higher-level training that changes the perspective.
State Food and Veterinary Service - project participant
The training is useful because it makes me look at my work and the organization I work in with a new perspective, in my daily activities, and in my work to find ways to perform tasks more effectively. The lecturer is patient, diplomatic, and has no prejudices, 10 out of 10.
State Service for Protected Areas - project participant
It is useful when another person - a competent external expert - looks at the processes you coordinate. It is an opportunity to discuss, listen to arguments, and check whether changes are being made in the right direction.
State Tax Inspectorate
Our customers
LR Prokuratūra
Valstybinė mokesčių inspekcija
Valstybinė ligonių kasa
Valstybinė maisto ir veterinarijos tranyba
Viešojo valdymo agentūra
Vilniaus miesto savivaldybė
Ukrainos Vyriausybės kanceliarija
Ministry of Finance of Ukraine
Ukrainian Customs
Prosecutor's Office of the Republic of Lithuania
State Tax Inspectorate
State Health Insurance Fund
State Food and Veterinary Service
Public Management Agency
Chancellery of the Government of Ukraine
Ukrainian Customs