Service
Business process improvement
Contact us and we will share our tips with you!
Challenges of our customers:
How to improve the quality of services and increase their speed?
How to digitize already improved, more efficient processes?
How to reduce the administrative burden?
How to reduce the costs of existing processes?
How to immediately create effective processes when implementing a reform?
How can you improve working conditions for your people?
How to increase transparency and avoid corruption?
By applying good public sector practices, we can:
Select and identify processes that need to be improved
Evaluate your current processes
Suggest ways to improve your chosen processes
Develop a standard for your improved processes
Encourage and oversee your process improvement initiatives
The result
Using the LEANERS Value Stream Mapping method adapted for the public sector, we will help you:
Accelerate service delivery
Reduce administrative costs
Reduce bureaucracy
Strengthen transparency and accountability of processes
Reduce errors and improve service quality
Digitize and automate processes
Make decisions faster
Eliminate physical documents and reduce environmental impact
Increase customer satisfaction
Start doing it today!
Frequently asked questions
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Reviews
State Food and Veterinary Service - project participant
"I looked at the processes taking place in the institution from a completely different angle, I realized how much ballast we have, my personal self-esteem as an ordinary employee has increased. Special thanks to lecturer Antanas - excellent presentation skills, appropriate and relevant examples, advice, apt questions asked to the audience, tolerance and tact, not to mention excellent knowledge of the subject being presented."
State Tax Inspectorate - project participant
"I liked the competent lecturer, his teaching style, and the fact that each process was examined in great detail. The training also made me look at how much unnecessary work we do from the other side, and to critically evaluate the aforementioned processes."
State Forest Service - project participants
"Useful, practical, relevant, understandable. Will use these skills, thank you."
"The methodology, information and practice are presented excellently."
"Good practice. We got a result and a concrete plan."
"I would definitely recommend it, because it leads to the improvement of the institution's activities."